Terms and Conditions of Sale

The agreements between the buyer and Pairi Daiza, a Belgian public limited company with its registered office at Domaine de Cambron 1, 7940 Brugelette, Belgium, and registered with the Crossroads Bank for Enterprises under number 0406.834.638, are exclusively and fully governed by these general terms and conditions and their appendices (Internal Regulations and Privacy Policy of Pairi Daiza), regardless of any conflicting provision in any document from the customer expressly accepted by Pairi Daiza.

• The telephone number of Pairi Daiza is the following: +3268250850
• The email address of Pairi Daiza is the following: [email protected]

2.1 The price of tickets/Membership Cards/parking subscriptions is indicated on our website in euros, including all taxes. Special conditions (partnerships with other parks, large families, etc.) are only applied at the Pairi Daiza ticket offices on the day of the visit. Free admissions are only granted at the reception desk of Pairi Daiza.

2.2 Anyone requesting a special rate (disabled, senior, child) must be able to prove their eligibility with an official document at the entrance check or when purchasing their Membership Card/ticket at the Pairi Daiza ticket offices.

Admission is free for children under 3 years old on the day of the visit. The child category includes individuals aged 3 to 11. The adult category includes individuals aged 12 to 64. The senior category includes individuals aged 65 and over on the day of the visit.

When purchasing tickets/Membership Cards/parking subscriptions via the internet, the buyer must follow all the steps. During the procedure, the buyer must provide specific information necessary for the management of their order. The buyer confirms that this information is correct and up-to-date. The buyer registers with a password, allowing them to save their details.

Once saved, this information will help them complete future transactions more quickly and verify previous orders. The ticket buyer takes all necessary precautions to keep their password confidential. Pairi Daiza does not share your password with third parties.

In the context of the online sale of ticket(s)/Membership Cards/parking subscriptions by Pairi Daiza to the buyer, Pairi Daiza will process the buyer’s personal data provided during the online purchase in accordance with Regulation (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”) and as set out in the privacy policy of Pairi Daiza, which is an appendix to the general terms and conditions.

By purchasing products from Pairi Daiza, after being informed of the general terms and conditions, the buyer acknowledges having read the privacy policy of Pairi Daiza.

When the buyer is a company and transfers personal data of a third party, they guarantee being legally authorized to do so and that this transfer is carried out in compliance with the applicable laws and regulations. In particular, if applicable, they guarantee that the individuals concerned have been informed of this transfer and of the privacy policy of Pairi Daiza. The buyer releases Pairi Daiza from any liability in the event of a claim from an individual concerned if this claim is directly or indirectly related to a breach of this guarantee or of their obligations under the applicable data protection laws and regulations.

6.1 Delivery: After acceptance of the payment, the ticket can be printed via our reservation site and via the email address provided during the order process. It is delivered in PDF format.

6.2 Validity of the Entrance Ticket and Parking Ticket: To be valid, your ticket must be printed in portrait mode on a white A4 sheet, without text. Each entrance purchased corresponds to one ticket. Our printable tickets are provided with a unique barcode. The validity of the tickets is checked and registered at the entrance using barcode readers. It is impossible to be admitted multiple times with the same ticket. Only the first person presenting the ticket will be able to enter Pairi Daiza. This person is presumed to be the legitimate holder of the ticket. Therefore, it is prohibited to reproduce, duplicate, or counterfeit the ticket in any way, or to make it available for such purposes. Keep your ticket in a safe place. Use only the official Pairi Daiza website to purchase your ticket. Do not accept a ticket offered by an unknown person, as it could be a copy. The ticket holder may be a different person than the buyer.

The same provisions apply to the parking ticket.

6.3 Right of Withdrawal: The visitor does not have the right of withdrawal since the contract provides for a specific execution date, in accordance with Article VI.53, 12° CDE.

7.1 Delivery: After acceptance of the payment and within a period of 6 working days (for Belgium), the Membership Cards are sent by post. The period may be longer for foreign countries. In case of loss of the card, a fee of €5 will be charged for reprinting. Pairi Daiza is authorized to replace the physical medium of the membership card with another medium offering the same guarantees, in digital or printable format, without mandatory additional costs for the holder.

7.2 Validity: The Membership Card is valid for 365 days from the date of purchase, except for a few closing days of Pairi Daiza. For example, the holder of a Membership Card whose first visit would take place on July 4, 2024, will see their Membership Card valid until July 3, 2025, inclusive.

The Membership Card provides access to the nine worlds of Pairi Daiza (Cambron-L’Abbaye, Cambron-Plage, La Terre des Origines, Le Royaume de Ganesha, Les Iles du Soleil Levant, La Terre du Froid, La Dernière Frontière, Le Royaume du Milieu, Le Cap Austral).

A temporary access in the form of a printable file containing a barcode is valid for 15 working days from the purchase. It is sent electronically upon completion of the purchase to cover the period until receipt of the Membership Card.

For identification and tariff justification purposes, the Membership Card must include the name, first name, date of birth, and photo of its holder. All this personal data is requested during the purchase via the Pairi Daiza website.

The Membership Card must be presented at each passage at the control. Any member not presenting their personal card and, upon request from a staff member, an identity document proving their identity, will be refused entry.

The purchase of a disabled subscription is only possible at the Pairi Daiza ticket offices. To benefit from the preferential rate, the person must provide a valid official document proving their disability.

An official document may be requested at the control for child and senior Membership Cards.

7.3 Parking Subscription: The parking subscription is valid for 365 days, for one passage per day. It is linked to a definitive adult Membership Card whose holder must be in the vehicle. The temporary parking subscription (barcode) is valid for 15 working days from the purchase. The parking subscription must be presented at the exit barrier of the parking lot.

7.4 Age of the Member: The holder of a Membership Card benefiting from a preferential rate enjoys this rate throughout the validity year of the card, even in case of a change in age category during the validity period.

Exceptionally, Membership Cards granted at a preferential rate for disabled persons will only be granted for disabilities of indefinite duration, determined at the time of issuance of the Membership Card.

7.5 Right of Withdrawal for Online Purchase: You have a period of fourteen (14) calendar days from the date of purchase of your Membership Card to exercise your right of withdrawal without having to justify your decision or bear any costs other than those corresponding to the services you have benefited from until the moment you inform Pairi Daiza of your wish to cancel your subscription.

To exercise your right of withdrawal, you can use the withdrawal form.

8.1 Price: For the activities “Animal Adventures” and guided tours, the price of the activity does not include the park entrance fee. The entrance ticket must be purchased separately. The price of the “Keeper for a Day” activity includes park entrance, lunch, and the parking ticket.

8.2 Modification/Cancellation: By the Park: In case of veterinary intervention, unavailability of the animals, or if the minimum number of participants required for the activity is not reached, the management, the keeper, and/or the guide reserve the right to modify the program or cancel the activity. In the latter case, you will be contacted (by phone or email) and a new date will be proposed, or a full refund will be made if applicable.

By the Visitor: Upon written request with proof of inability to attend the activity (imperative reason such as illness, hospitalization, death) sent by email to [email protected] (for “Animal Adventures”), [email protected] (for the “Keeper for a Day” experience) or [email protected] (for guided tours) at least 2 working days before the visit, the reservation can be postponed, but only subject to availability during the current season. If the proof is not received within this period of 2 working days before the visit, no refund or postponement can be made.

If you have purchased a ticket for a child for an “Animal Adventure” and the child does not meet the required age to participate in the activity, admission to the activity may be refused, as the practical information for these experiences clearly indicates that the activity is not accessible to children younger than this age. No refund or postponement of the activity can be made in this case.

If you accidentally made a duplicate reservation for these activities, no refund can be made. A postponement can be considered depending on the availability of the season if your email is received within 48 hours after the reservation and within 2 working days before the activity. After this period, no postponement of the activity can be made.

In the exceptional case where a refund for one of the activities is approved, administrative fees of €5 per ticket will be deducted.

8.3 Health: The person participating in the activity declares being free from any illness (cold, sore throat, etc.), injury, and allergies (hay, straw, dust, hair, feathers, etc.). Some of our animals are very sensitive to microbes.

8.4 Responsibility: Like any activity involving contact with animals, “Animal Adventures” and the “Keeper for a Day” day carry a potential risk of injury or accident, despite all precautions taken. Participation in these activities will not expose you to more risks than our keepers, but an incident is unfortunately always possible. By accepting these safety rules and practical information, you agree to participate knowingly and waive the right to take legal action against Pairi Daiza in the event of an incident during the activity.

This provision does not exclude or limit the liability of Pairi Daiza in the event of death or personal injury caused to the buyer as a result of an act or omission of Pairi Daiza.

We remind you that validating your order obliges you to pay the indicated price. You must make the payment for your purchases on our website by credit card (Bancontact, Maestro, Visa, and Eurocard, Mastercard – for Animal Adventure, Bancontact is not available). The debit of your bank account is independent of the use of the tickets. In any case, the tickets are paid for, even if you forget to print them. The proof of payment cannot serve as an entrance ticket. A fee of €0.50 will be charged for each print of a ticket purchased via our website.

As much as possible, Pairi Daiza informs visitors of disruptions to park activities, notably via publications or updates to the agenda on the website. This is solely to avoid inconvenience, without it being recognized as a right to compensation, refund, or discount in the event the disruptions are not reported in this manner.

When access to the park for the planned activity start date becomes impossible due to an external event imposed on Pairi Daiza, except in cases of force majeure, Pairi Daiza will inform you as soon as possible and propose a modification of the reservation by email.

You then have the option:

to request in writing the full refund of the purchase of your day ticket(s), without penalty or additional costs, within ten calendar days following the first day of the park’s reopening; for Animal Adventure activities, the cancellation and refund of your reservation must be requested in writing within seven days of the originally agreed activity start date;

or to accept the modification proposed by Pairi Daiza. You must inform Pairi Daiza of your choice in writing as soon as possible.

If an external access condition or circumstance prevents you from accessing the park, such as a physical obstacle (visitor accident, road closure, etc.), social obstacle (public transport strike, etc.), or legal obstacle (access restrictions imposed by the public authority, etc.), there is no right to refund or postponement if the essential services of the stay are still provided by Pairi Daiza. The limitation of non-essential services and amenities of Pairi Daiza due to adverse weather, plant or animal conditions, work, or any force majeure does not entitle to a refund or relocation of the service. This includes, in particular, the lack of access to certain parts of the park, certain services, or certain animals.

In the event of force majeure preventing Pairi Daiza from fulfilling all or part of its contractual obligations, the obligations of Pairi Daiza are automatically suspended, and it cannot be held liable to you for non-performance. When an external event with both unforeseeable and insurmountable characteristics occurs, Pairi Daiza will offer you a voucher corresponding to the value of the stay or activity originally booked to be used at a later date instead of the unexecuted service, subject to availability. Force majeure includes strikes or social actions, whether general or specific to Pairi Daiza, medical, health, security, or climate conditions posing a risk to Pairi Daiza’s activity or its customers, as well as any public injunction to close or restrict Pairi Daiza’s activity for any reason.

None of these refund or modification conditions apply to Membership Card holders. Exceptional closures, limitations on the number of daily or periodic admissions, or limitations on park activities, even for extended periods, do not entitle to compensation or extension of the Membership Card’s validity. In accordance with the measures imposed by the competent authorities in the context of combating the spread of COVID-19, Pairi Daiza cannot be held responsible for having to limit, for an indefinite period, the number of visitors accepted per day and for organizing its implementation, for example, by imposing a pre-registration system and reserving a quota of admissions for visitors. The inability for a member to reserve a visit or visit the park due to exceeding the number of visitors accepted per day does not entitle to compensation or extension of the Membership Card’s validity.

Entrance tickets are valid for a single passage at the control for the date indicated on the ticket. An unused ticket will neither be refunded nor exchanged.

Membership cards are valid for as many passages as desired during the 365-day validity period, excluding the closure period. An unused subscription will neither be refunded nor exchanged.

Pairi Daiza reserves the right to privatize the garden for a maximum of 3 days during the season. The garden will not be accessible on those days.

The park’s internal regulations are available on the following internet address: https://www.pairidaiza.eu/en/pairi-daiza-regulations/ (hereinafter the Internal Regulations). In addition to the following specific provisions, the Internal Regulations are an integral part of the rules that the buyer must comply with during their visit.

It is strictly forbidden for the buyer to cross the safety barriers, enter private areas and service enclosures, climb on safety barriers or walls, or place children on them. Warning and information signs must be strictly respected.

The buyer is obliged to respect the flower beds and green spaces, not to tear, cut, or break plants and trees, and in general, to respect the park’s environment. The buyer may not throw waste in the park except in the designated waste bins.

The buyer may not bring, possess, or transport any alcohol or any dangerous or illegal substances, materials, or instruments (weapons, dangerous objects or products, drugs) within the park’s enclosure.

Roller skates, bicycles, scooters, and other vehicles (except strollers, wheelchairs, and PMR carts) are prohibited.

In accordance with Belgian law and to preserve everyone’s health, it is strictly forbidden to smoke throughout the park, except in designated areas. These smoking areas are clearly indicated on the park map. According to the law, “smoking” includes not only the consumption of tobacco but also the consumption of tobacco products or similar products. This means that the use of electronic cigarettes is subject to the same restrictions as conventional cigarettes. We thank you for your understanding and cooperation in maintaining a healthy and pleasant environment for everyone.

In case of violation of one or more provisions of this article and/or one or more provisions of the Internal Regulations, Pairi Daiza may terminate the buyer’s visit and ask them to leave the premises without any compensation or refund for the ongoing visit.

15.1. If any provision of these general terms and conditions is deemed null, illegal, or unenforceable by a court or any competent authority, all other provisions of the general terms and conditions shall remain in full force and effect to the extent permitted by applicable law.

15.2. The termination by notification as provided for in Article 5.93 of the Civil Code is excluded.

15.3. In case of ambiguity or discrepancy in interpretation between the English, French, and Dutch versions of these general terms and conditions, the French version shall prevail.

15.4. These general terms and conditions and their appendices (Privacy Policy of Pairi Daiza and Internal Regulations of Pairi Daiza) constitute the entire agreement between Pairi Daiza and the buyer. They govern all relations between Pairi Daiza and the buyer.

These terms and the contractual relationship between the buyer and Pairi Daiza are exclusively governed by Belgian law.